BOOKING

Terms & Conditions

It is an implied term that, by using this website, visitors accept our terms and conditions stated below.

Booking

All rates are per property (NOT per person). We only offer entire properties, unless stated otherwise within the property detailed page.

All property rates are inclusive of VAT at the current applicable rate and service.

All accommodation providers require that there is at least one person aged 18 or over staying at the property for each booking. In some instances, our property providers require that the lead guest of each booking is aged 21 or over.

When you make a reservation through our website, the rates that you see on your search results at the time you make the booking are the rates that we apply and confirm to you. If there are any unforeseen changes or problems with your reservation, we will contact you first for your approval/instructions, before arranging the reservation for you.

If you make an online booking request, you will receive a confirmation email which will include the property’s payment terms, cancellation policy and check-in procedure.

In the event that the property of your choice is fully booked at the time of submitting your reservation request, we will endeavour to offer you an alternative of similar price, quality and location. We will not, however, proceed with an alternative reservation without your prior approval.

Shortly after you submit the booking request you will be notified by email of your reservation confirmation. The email will include full booking details: your booking reference and the property’s cancellation policy, address and telephone number, so you’ll have all the information you need.

Occasionally, we may be unable to offer direct contact with the accommodation provider. When this occurs, we will act as your communication proxy between the host and the client. This is due to privacy requests needed by some private hosts.

Our customer support team working hours are 24/7. Preferred method of communication is email due to it’s archiving capabilities. Should you still wish to talk to us by phone, feel free to call us, but expect that most details regarding available dates, special requests etc. require checking with the landlords.

If you require URGENT assistance with your booking, please feel free to contact us by any of the following methods:

Telephone: +41 79 634 20 82

E-mail: office@montagnedecristal.com

Payment 

Your payment and security deposit will be securely held by our company for the purpose of processing the booking until the day of check out. Damage deposit will be refunded to the client within 48 hours of checkout.

Each property has its own terms and conditions relating of how you pay for your booking; these may also vary depending upon the pricing structure you choose.

Please note that your bank may charge you for an international transfer of currency conversion when the transfer is submitted – those fees are your responsibility.

Please note certain locations where we provide accommodation in may be the subject to local taxes payable upon arrival at the accommodation.

Cancellations

Each property may have its own cancellation policy. You can see the cancellation policy which will apply to your stay on our confirmation email.

If you do not receive a cancellation policy, the following applies:

  •  Short term rental ( less than 28 days): 50% refund up until 56 days prior to arrival. After 56 days prior to arrival you will be charged 100% of your stay, less any cleaning and damage deposits.
  • Long term rental: first month down payment, one month security deposit, 30-day notice for lease termination. Applied to all reservations that exceed 3 months. If 30-day notice for lease termination is not received, tenant agrees to be charged 100& of security deposit.

To cancel a booking, please contact us as soon as possible by telephone or email, quoting your booking reference number (from your confirmation email). We will then process the cancellation with the property providers.

If you fail to arrive at the property on your intended date of arrival without prior cancellation within the specified period, we are entitled to refuse a refund.

Should an accommodation provider have to alter or cancel a booking due to unforeseen circumstances, provided that we are informed of it, we will do our utmost to inform you where is reasonably possible; at times it may not be possible to contact you before your departure. In the event of the accommodation provider cancelling your booking, we are liable to you with regards to making a full refund, but not to offering any compensation. We will also do our best to find you an appropriate alternative accommodation of a similar standard, however you will have the option to accept or reject such proposal.

Limitation of Liability

We exclude all warranties, express or implied, relating to this website. This includes, but is not limited to, any implied warranty that the information it contains is accurate or up to date or is suitable for any particular purpose. We shall not be liable for any loss or damage suffered as the result of the use of this website.

Our Website

All property information and descriptions are supplied by the property providers. Whilst we do our utmost to maintain accuracy and to check details wherever possible, we cannot be held liable for any errors or omissions that may arise, or be responsible or liable for any negligence in relation to information on or accessible from this website.

We also reserve the right to change information published on the site at any time, including rates, descriptions and photographs.

We make no warranty or representation about the fitness or suitability of any product or service advertised on its web site. We cannot accept responsibility for any changes or closures to local amenities or attractions listed within the website or literature.

These terms do not affect consumer statutory rights.

We reserve the right to update any part of these terms and conditions at any time, as may be required and as may be in line with the company’s business. The onus is placed on all parties using this website to undertake adequate measures to ensure that they visit any such terms and conditions on a regular basis. By agreeing to use this site, it is implied that any such changes are accepted by any such third party, and that such third party undertakes to comply with any such changes.

Cookie Policy

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